– Booking Policy
All appointments require 20% deposit to be paid upon booking. We have applied this policy in order to ensure our bookings stay efficient.We appreciate your understanding.

– Booking Cancellation Policy
All cancellations must be made 48 hours prior to appointment date. If cancellations are made outside of 48 hour policy, 20% deposit will not be refunded.

– Refunds
We will happily refund any Factory Damaged haircare products provided you have your proof of purchase receipt. Any broken appliances purchased from us will also be refunded providing you have your proof of purchase receipt and packaging. usis not responsible for damage caused by the consumer. If the appliances are damaged due to a factory fault please contact us for a replacement.

– Complaints
Our team do their best to ensure you are 100% Satisfied with our services. If for any reason you are unsatisfied with any product or service you have received from us please feel free to write to us using our contact form on the homepage and we will do our best to resolve the issue.

– Loyalty Program
All Customers who are subscribed to our loyalty program are entitled to all promotions listed in the program and must receive the offer according to the loyalty points system conditions. If you have accumulated points and have not received your offer please contact us and we will apply the offer onto your account.

– Events & Competitions
During Promotional Events all customers are entitled to the current offer subject to offer terms and conditions at the time.

Competition winners are announced anonymously and will be notified via phone and publicly via social media. If you do not wish to be notified publicly please let us know. All Competitions and Offers must be booked within the provided dates in order for the offer to remain valid.